Refunds & Exchanges

We will happily exchange your item if it’s not the right colour.

We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it, (please email for postal address) or you can simply upload your photo onto our colour match form.

If you are not satisfied with your product or you feel it is not as described, you can return your item within 14 days unopened. 

Before returning or exchanging, please make sure the cardboard part of the packaging has not been removed or damaged & the gold ties are still in place (these ties hold the extensions to the cardboard backing). Please do not remove the gold ties & attempt to replace them as this will make the extensions void & will not be refunded.

Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with (They can be removed from their plastic sleeve but cannot be removed from the cardboard holder & ties). All packaging must be returned with any return or exchange. Please request a return by filling out the form below (this email is for return requests only, please email through our contact form for any other questions or queries).
A free exchange only applies to one exchange (we will ship the replacement back to you free of charge), if you need to exchange twice on the same order, a small shipping fee will apply.

Please check your Junk/Spam folder.

You will be refunded the product price at time of purchase only, postage is non refundable. We cannot refund or exchange re-dyed/coloured hair extensions.

 

Returns form:

(please only email regarding returns, if you have non-return related question please click here)

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