Return & Exchanges

We understand all dogs come in different size and shapes. If you are unsatisfied with your purchase, you may return it for other available merchandise or store credit. Returns must be made within 15 days after you recieve your product. Items must be returned unworn with all tags attached.

Final Clearance and Personalized items are not allowed to be returned.

Return will not include shipping and handling costs paid.

Return Instructions: Please include invoice/packing slip and note the reason for return.

Please ship the unused item and note to the following address:

Fancy Four Paws
Attn: Returns
2321 P Street

Sacramento, CA 95816

PLEASE PACKAGE YOUR RETURN SECURELY. Do not mail merchandise in paper envelopes. We are not responsible for any returned packages or merchandise lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Fancy Four Paws.

Please note: We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. We are not responsible for any returned packages lost in shipping.

We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.

Damaged Items and Lost Packages If an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us. We will send an exchange or credit you for the item.

You must contact us within 15 days of order placement, if your item has not arrived. We will not be held responsible for notifications after that time.

Canceling an Order:

We apologize, but once an order is placed, it cannot be cancelled.

If you have any additional questions regarding our return policy, you may contact us at 916.835.8262 by email: connie@fancyfourpaws.com

We hope you had a pleasant shopping experience on our site.